Hop On Hop Off Terms & Conditions
Relating to the supply of the service by Supreme Travel Ltd. ('the Company'), the following are the terms & conditions:
The service provided by the Company includes the provision of sightseeing tours by passenger-carrying vehicles.
You should keep your ticket safe as replacements will not be issued. You must show or purchase your ticket as you board. The ticket remains the property of the company and must be produced for inspection and, if requested to do so, be surrendered upon demand to an authorized Company Official. You will not be permitted to use any Supreme Travel service unless you have a valid ticket for the day you wish to travel. Hop-on, hop-off tour tickets entitle you to use Supreme Travel services during operational hours commencing at the time and date printed on your ticket. When your ticket expires you must leave the bus or purchase another ticket. Extensions will not be given.
TICKETS ARE NOT TRANSFERABLE
Look after your ticket. If you lose it, you lose your ride. Passengers found travelling without a valid ticket will be charged the full hop-on, hop-off fare.
A child is defined as being aged from 5-15 years. Only one child under 5 years accompanied by one adult may travel free as long as they do not occupy a seat to the exclusion of a fare-paying passenger. Children must be accompanied by an adult at all times. Children must pay for their headphones.
DEPARTURE POINTS AND TIMES
The Company endeavors to provide departure points and times for the service which are as accurate as possible. However, the Company reserves the right to vary such departure points and times without notice to you, as circumstances require.
The Company reserves the right to deviate from the route of a service in the event of marches, parades, or where reasonably prudent to do so in the light of circumstances beyond the Company's control.
While the Company endeavors to operate its famous open-top double-decker buses, it reserves the right to operate closed-top single decked buses from time to time, especially in bad weather. The Company operates a timetabled service and reserves the right, for safety reasons, to refuse you access to travel on a particular departure. For safety reasons you are required to remain seated on the upper deck while the bus is in motion. As we operate a hop-on hop-off service, seats cannot be guaranteed on either deck.
The company reserves the right to cancel the tours in bad weather.
In the event that the Company is unable to operate a service throughout the period of the validity of your ticket through circumstances totally within its control, you shall be entitled to a full or part refund of the price of your ticket. Any application for a refund must be made in writing (tickets must be enclosed) to the Company's offices; Supreme Travel Ltd., Triq il-Kastellan, Zejtun ZTN 4400, Malta or to that of the agent.
ACCIDENT OR LOSS
Please take care of all personal property while travelling. The Company will not be liable for any loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees' negligence, in which case our liability is limited to damages (except for death or personal injury) to a maximum of the refund of the ticket price.
Where a ticket is purchased from one of the Company's Ticket Agents, any query regarding the ticket purchase, or any request for a refund for whatever reason, must be referred to the Ticket Agent who sold the ticket.
We may at our discretion require any person to alight from a tour if we deem his/her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and we shall have no further liability. These conditions shall in all respects be governed by the laws of Malta. Malta Sightseeing Tours Hop on Hop off are approved by the ADT, Malta. If you have any comments about the sightseeing tour, please send them to Supreme Travel Ltd., Triq il-Kastellan, Zejtun ZTN 4400, Malta.
The consumption of alcohol is prohibited on the bus.